Residential Support Worker (Part Time)

Updated on 18 Apr 2019

DEPARTMENT: Stretch-A-Family Inc.
HOURS OF DUTY: Part Time (0.50 FTE)
PERSONAL SUPERVISION: Individual supervision with Campsie Team Leader


Stretch-A-Family (SAF) is an accredited not-for-profit agency that has been caring for children and young people in Sydney since 1977. We are a trauma informed agency that provides therapeutic care – Foster Care and Residential Care for 0 – 18 year olds. We have three residential programs and a foster care program all based in the Sydney Metropolitan area.


  • Residential Support Workers are direct care staff who provide quality care and support to children and young people in out of home care residential programs and foster care placements.
  • Residential Support Workers are responsible for a wide range of professional duties and must demonstrate personal competence in promoting a safe, caring, stimulating and healthy environment for children and young people in statutory care.
  • The residential support workers main areas of responsibility when working with children and young people in the residential setting includes:
    • To provide a positive role model.
    • To establish guidelines for behaviour and to respond to children and young people in a therapeutic, culturally sensitive and trauma informed way.
    • To support connections with families and community in a safe and monitored way.
    • To provide social, spiritual and emotional support thereby creating a stable, and calm living environment.
    • To help children and young people access community resources and navigate educational, medical, familial and legal issues with staff support.
  • This position requires shift work duties which contains day shifts, evenings, sleep-overs, weekend and public holiday work.


Section 1: Direct Care Duties

1.1. Adhere to and support the aims and philosophies of the agency and be guided by the stated policies.

1.2. Ensure that all residents are treated with dignity and respect and respond to young peoples’ grievances fairly and in accordance with set procedures.

1.3. Responsible for the day-to-day care of all young people focusing on the social, educational, physical and emotional health needs and contribute to the provision of a caring structured environment.

1.4. Fulfill keyworker duties when allocated by the Team Leader.

1.5. To respond to children and young people in a therapeutic, culturally sensitive and trauma informed way.

1.6. Perform all necessary domestic duties to ensure that the house is always maintained in a safe manner and presented to a high standard.

1.7. Ensure that all necessary administrative tasks are performed to a high standard and in a timely fashion according to set procedures e.g. SQAF notes, incident reports and communication book.

1.8. Maintain confidentiality of children and young people’s documentation. This includes secure storage, not leaving documents in sight of young people and checking relevant permissions before giving out young people’s information to third parties.

1.9. Adhere to Mandatory Reporting processes.

1.10. As required, tend to the timely administration of medication to young people and its correct documentation on SQAF and medical records.

1.11. Attend and participate in team meetings and resident’s house meetings. Contribute ice breaker games and therapeutic ideas to increase engagement in these meetings. Prepare for and attend any other meetings or case conferences as directed.

1.12. Transportation of young people in a safe manner in a provided house vehicle. There may be rare occasions where use of a worker’s private vehicle is required, provided comprehensive insurance is in place. Kilometers reimbursed as per the SCHADS award.

1.13. Attend one on one supervision sessions with the team leader once every 4-6 weeks and actively contribute to the development of your Professional Development Review.

1.14. Ensure that the Residential Program is staffed when young people are in residence (within guidelines) either by a residential support worker or a casual relief member of staff.

1.15. Participate in the mentoring, training and support of new and relief members of staff as needed.

1.16. Assist the Team Leader to arrange relief to replace any worker calling in sick.

1.17. Attend relevant training courses when recommended by the Team Leader/ Program Manager and approved by the CEO.

1.18. Participate in whole of agency strategic planning processes and in the development, implementation and evaluation of Annual Work Plans.

1.19. Contribute towards positive community relations.

1.20. Contribute to the maintenance of a co-operative and supportive staff team and bring grievances to the Team Leader’s attention in a timely manner.

1.21. Undertake any duties which may be reasonably required across the Agency that are commensurate with the grade of the post.

Section 2:  Residential Support Worker Case Work Duties

2.1    Assist the FACS/SAF Caseworker to assess the social, emotional, intellectual, cultural and physical needs of children and young people in care. Following this assessment, assist with the implementation of individually tailored therapeutic plans and to actively monitor, review and evaluate the effectiveness of these plans.

2.2    Actively encourage young people to develop and maintain ties with relatives and significant people in their personal network and facilitate safe contact as per young person case plans. This may include carrying out specialised supervised contact in accordance with the legal framework requirements of statutory care and best practice.

2.3    Carry out any reasonable administrative tasks delegated by a supervisor to meet the national standards for the child/ young person in care within SAF.


2.4    Assist Team Leader to keep the young person’s case work file and progress reports to a high standard in line with national standards and best practice requirements. This may include, but is not limited to, maintaining the integrity of cultural maintenance plans, educational plans, health and behavioural intervention support plans.

2.6    Attend any meeting addressing the complex needs of a child or young person within a SAF placement, if delegated to do so.

2.7    Perform higher duties if requested to do so as approved by the Team Leader and Residential Program Manager

Section 3: Financial delegation

Financial delegation for this position without requiring management approval is up to $50 petty cash expenditure.

 Section 4: Appropriate behaviour

This position requires you  to demonstrate compliance and adhere to SAF policies and procedures, codes of conduct, practice framework, confidentiality standards, legislations and NSW OOHC Standards which promote the health and well-being of all children and young people whom SAF support.

As an employee of SAF you are expected to carry out your duties in a professional manner that respects and values children, young people, their families, carers, fellow staff, the community, and the agency’s reputation. It is expected that you will always behave in an appropriate manner promoting pro-social behaviour.

Staff are prohibited from interacting with young people from personal social media platforms or engaging in any relationship which may be considered outside of professional boundaries.

Section 5: Appropriate use of communication tools

As a SAF employee you will have access to SAF email, letterhead, promotional materials and communication devices. These must always be used in accordance with SAF policies and procedures promoting appropriate use of language, tone and integrity.

As an employee of SAF you are required to at all time during any communications (this includes but is not limited to email, face-to-face, telephone, SMS, letter, social media) to conduct yourself in a professional manner which promotes the agency and its stated vision and purpose.

Section 6: Workplace Health and Safety

Authorities and Responsibilities:

6.1    Be aware of Workplace Health and Safety and how it applies to you.

6.2    Perform all work and associated functions in a safe manner.

6.3    Comply with all documented policies and procedures and verbal instructions.

6.4    Identify safety and environmental hazards, conduct risk assessments, and implement control measures as necessary.

6.6    Report and assist with the investigation of incidents within the workplace as requested.

6.7    Report any non-conforming products and services.


  • Minimum Certificate IV in Youth Work, Welfare or Community Services.
  • Experience providing care to young people within a residential program
  • Experience working with adolescents with challenging behaviours
  • Demonstrated ability to work as part of a team
  • Highly developed computer and report writing skills
  • Highly developed communication skills and the ability to liaise with a broad range of stakeholders
  • Current First Aid Certificate
  • Current Working with Children Check
  • Current Police Check


  • Full NSW Driver License
  • Experience working with behavioural management plans and delivering therapeutic services
  • Knowledge of trauma informed care


  • Patient and resilient
  • Confident
  • Self-motivated with the ability to engage children and young people
  • Strong sense of initiative
  • Well-developed interpersonal and problem-solving abilities


  • We are recruiting to this role quickly, please submit your application as soon as possible.Submit your resume and cover letter addressing the key selection criteria through the button below.

Only shortlisted candidates will be contacted.

You must have the right to live and work in Australia to apply for this job.

There is no closing date please apply as soon as possible

Please click the following button to send your application.

Apply this job

Please send your application to if you don’t have an email client.